At Skin360 Aesthetic Clinic, we are committed to providing high-quality skincare products and ensuring customer satisfaction.

Due to the nature of skincare and cosmetic products, we cannot accept returns or exchanges on products that have been opened, used, or tampered with for hygiene and safety reasons.

Eligible Refunds & Replacements

We may offer a refund, replacement, or store credit in the following circumstances:

• You received the wrong product.
• Your order arrived damaged during shipping.
• The product was defective upon arrival.
• The product was missing from your order.
• Other exceptional circumstances approved by our customer service team.

To request assistance, please contact us within 7 days of receiving your order and provide the following:
• Your order number
• Photos of the product and packaging
• A description of the issue

Non-Refundable Items

Refunds or returns will not be provided for:
• Opened or used products
• Change of mind purchases
• Allergic reactions or skin sensitivities (customers are encouraged to review ingredients before purchase)
• Products purchased more than 7 days after delivery
• Incorrect shipping information provided by the customer

Our Commitment

Customer satisfaction is important to us. If you experience a genuine issue with your order, please contact our team, and we will review each case individually to determine an appropriate resolution.

Skin360 Aesthetic Clinic reserves the right to approve or deny refund and replacement requests at its sole discretion.